Returns & Exchanges

Due to the perishable nature of our artisanal ice cream, we are unable to accept physical returns; however, we are committed to ensuring you love every scoop and offer a Reshipment Guarantee for any issues.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your package to ensure the dry ice is still working and your pints have remained frozen solid during transit.

• 2.
  Document Issues

  If your order arrived melted or damaged, take clear photos of the packaging and the product condition to help us process your claim quickly.

• 3.
  Contact Customer Support

  Email our team within 14 days of delivery with your order number and photos to initiate a request for a replacement or store credit.

• 4.
  Receive Your Replacement

  Once approved, we will ship out a fresh batch of your favorite flavors at no additional cost to you, ensuring the ultimate salt and straw experience.